This Privacy Policy explains how arena (“we”, “us”, “our”) collects, uses, and protects your information when you visit or make a purchase on https://arenazone.shop.
Who we are
Our website address is: https://arenazone.shop.
Orders and purchases
When you buy a product from us, we collect information needed to process the order: your name, email address, billing details, and payment information. Payment is processed by a third-party payment gateway — we do not store your full card details on our servers.
For downloadable products (software, ebooks, digital media, and courses), we keep a record of your purchase and download activity so we can grant you continued access and provide support if something goes wrong with your download.
Order information is retained for as long as necessary to fulfil the order and for legitimate business purposes such as accounting, tax, and fraud prevention.
Accounts
If you create an account, we store the information you provide (name, email, and order history). You can view, update, or request deletion of this information at any time by contacting us.
Contact form
When you submit our contact form, we collect your name, mobile number, email address (if provided), and message. This information is used only to respond to your enquiry and is not used for marketing without your consent.
Cookies
We use cookies to keep track of your shopping cart, remember you if you are logged in, and understand how you use our site. If you visit our login page, a temporary cookie is set to check whether your browser accepts cookies; it contains no personal data and is discarded when you close your browser.
Who we share your data with
We share order and payment information with the payment processor needed to complete your transaction. We do not sell your personal information to third parties.
How long we retain your data
Order data is retained for as long as needed for legal, tax, and accounting purposes. Contact form messages are kept only as long as needed to resolve your enquiry.
What rights you have over your data
You can request an export of the personal data we hold about you, or request that we erase it, by contacting us at the email address below. This does not include data we are required to keep for legal, tax, or security purposes.
Contact information
Questions about this policy or your data can be sent to support@arenazone.shop.